Appointment Policy

This policy applies to appointments, consultations, sessions, classes, or reservations offered by Alpha Theta Nu. Bookings may be requested through the available scheduling channels.

An appointment is confirmed only after you receive confirmation and complete any required payment, deposit, intake form, verification, or approval.

You are responsible for reviewing the service, location or meeting link, time zone, duration, provider, preparation instructions, price, and cancellation terms before confirming.

A deposit is not normally required unless the booking page or a custom agreement says otherwise.

Any balance is due at the time stated in the confirmation or service agreement.

Provide at least 24 hours’ notice to cancel or reschedule unless a different rule is shown for the service.

Use the cancellation or rescheduling link in the confirmation, account dashboard, or contact admin@alphathetanu.network.

A cancellation after the deadline may cause deposit forfeiture or a fee up to the reserved service amount where allowed.

Repeated rescheduling, short-notice changes, or requests outside available times may require a new deposit or be treated as a cancellation.

No-show rule: the deposit may be forfeited or the disclosed no-show fee may be charged.

Arrival more than 15 minutes late may shorten the service, require rescheduling, or be treated as a no-show depending on schedule and service requirements.

When possible, we provide the remaining reserved time without extending into the next client’s appointment. The full fee may still apply.

Provide accurate information, complete required forms, disclose relevant needs or restrictions, follow preparation instructions, arrive ready on time, and maintain respectful conduct.

Tell the provider about allergies, sensitivities, health conditions, accessibility needs, contagious illness, environmental risks, or information reasonably necessary to provide the service safely. The provider may postpone or decline service when safety, suitability, law, or professional standards require.

Minors are not accepted unless the service page and applicable law allow them.

If we cancel or materially reschedule, we will offer a new time, substitute provider where appropriate, account credit, or refund of the affected prepaid amount. We are not responsible for unrelated travel, lodging, childcare, lost income, or consequential costs except where law requires.

We will seek approval before substituting another provider when provider identity is material.

Photos, video, audio, recordings, testimonials, or portfolio use require the consent described in a separate release or booking choice. Service records may be retained under the Privacy Policy.

Appointment questions may be sent to admin@alphathetanu.network with the booking name, date, time, service, and confirmation number.